Back to Home
Returns & Refunds Policy
Last updated: 3 February 2026
Our Commitment
At Asminartdairy, we take great care in packaging and shipping your artwork. However, we understand that sometimes things don't work out as planned. This policy outlines our returns and refunds process.
Return Window
You may return eligible items within 7 days of delivery. Items must be in their original condition, unframed, and undamaged.
Eligible Items
- Art prints in original packaging
- Unopened art supplies
- Print Club subscriptions (before first shipment)
Non-Returnable Items
- Original paintings - All sales are final
- Custom or commissioned artwork
- Damaged items due to customer mishandling
Refund Process
- 1.Contact us via email or Instagram with your order number and reason for return
- 2.Wait for return authorization and shipping instructions
- 3.Ship the item back in its original packaging (customer pays return shipping)
- 4.Once received and inspected, refund will be processed within 5-7 business days
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of:
- The damaged item
- The packaging
- The shipping label
We will provide a full refund or replacement at no additional cost, including return shipping.
Questions?
If you have any questions about our returns policy, please reach out:
Instagram: @asminart.dairy
Email: support@asminartdairy.co.in