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Returns & Refunds Policy

Last updated: 3 February 2026

Our Commitment

At Asminartdairy, we take great care in packaging and shipping your artwork. However, we understand that sometimes things don't work out as planned. This policy outlines our returns and refunds process.

Return Window

You may return eligible items within 7 days of delivery. Items must be in their original condition, unframed, and undamaged.

Eligible Items

  • Art prints in original packaging
  • Unopened art supplies
  • Print Club subscriptions (before first shipment)

Non-Returnable Items

  • Original paintings - All sales are final
  • Custom or commissioned artwork
  • Damaged items due to customer mishandling

Refund Process

  1. 1.Contact us via email or Instagram with your order number and reason for return
  2. 2.Wait for return authorization and shipping instructions
  3. 3.Ship the item back in its original packaging (customer pays return shipping)
  4. 4.Once received and inspected, refund will be processed within 5-7 business days

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of:

  • The damaged item
  • The packaging
  • The shipping label

We will provide a full refund or replacement at no additional cost, including return shipping.

Questions?

If you have any questions about our returns policy, please reach out: